Shipping policy

SHIPPING POLICY

Last updated: October 31, 2026

1. Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding U.S. holidays). You will receive an order confirmation email once your order is placed.

2. Delivery Time
Estimated delivery time is 7–14 business days after your order has been processed. Delivery times are estimates and are not guaranteed. Delays caused by carriers, weather, customs, peak seasons or other events outside our control do not qualify an order for a refund.

3. Shipping Cost
We offer FREE standard shipping on all orders.

4. Order Tracking
Once your order ships, you will receive an email with a tracking number. Please allow 24–72 hours for tracking information to update.

5. Proof of Delivery
An order is considered delivered when the carrier's tracking shows "Delivered" to the shipping address provided at checkout. KIODO is not responsible for packages that are lost or stolen after the carrier confirms delivery. However, if this happens, please contact us and we will assist you in filing a claim with the carrier.

6. Orders Not Received
If your tracking shows "Delivered" but you have not received your package, please:
- Check around your property, mailbox, neighbors and building reception.
- Wait 48 hours, as carriers sometimes mark packages delivered early.
- Contact us at contact@kiodo.store within 7 days of the delivery date shown in tracking.
Claims submitted after 7 days of confirmed delivery may not be eligible for a resolution.

7. Shipping Address
Customers are responsible for providing a complete and accurate shipping address. KIODO is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us within 12 hours of placing your order. Re-shipping costs for orders returned due to an incorrect or incomplete address will be charged to the customer.

8. International Orders
For orders shipped outside the United States, delivery times may be longer. Any customs duties, import taxes or fees charged by the destination country are the responsibility of the customer. Refusal to pay these charges does not qualify the order for a refund.

9. Contact
Questions about your shipment? Email us at contact@kiodo.store and we will respond within 24–48 hours.