Refund policy

RETURN & REFUND POLICY

Last updated: October 31, 2026

1. Return Window
You may request a return within 30 days of receiving your order, as shown by carrier tracking.

2. Return Conditions
Because our products are worn on the face and neck, for hygiene reasons we can only accept returns of items that are:
- Unworn and unwashed
- In original condition with original packaging and tags
- Free of odors, hair, makeup, pet hair or damage
Items that do not meet these conditions will not be accepted and will be sent back to the customer at the customer's expense.

3. How to Start a Return
All returns must be approved in advance. To start a return, email contact@kiodo.store with:
- Your order number
- The item(s) you want to return
- The reason for the return
We will reply within 24–48 hours with return instructions. Packages sent back without prior approval will not be accepted.

4. Return Shipping Costs
Customers are responsible for return shipping costs, unless the item arrived damaged, defective or incorrect. We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

5. Damaged, Defective or Incorrect Items
If your item arrives damaged, defective or is not the item you ordered, contact us within 7 days of delivery with your order number and clear photos of the item and packaging. Once confirmed, we will send a free replacement or issue a full refund at no extra cost to you.

6. Exchanges
We are happy to exchange unworn items for a different color within 30 days of delivery, subject to availability. Contact us to arrange an exchange.

7. Refunds
Once we receive and inspect your return, we will email you to confirm whether it has been approved. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund. Original shipping charges (if any) are non-refundable.

8. Order Cancellations
Orders can be cancelled free of charge within 12 hours of purchase, as long as they have not yet shipped. Orders that have already shipped cannot be cancelled and must follow the return process above.

9. Contact Us First
If you have any issue with your order, please contact us at contact@kiodo.store before contacting your bank or payment provider. We respond within 24–48 hours and will work with you to resolve the issue quickly.